Zuddl Trust Center
Security Overview
At Zuddl, security is built into every layer of our platform. We follow a secure-by-design approach, embedding security controls across infrastructure, application development, and operational processes.
Infrastructure Security
Our platform is hosted on secure cloud infrastructure with strong network controls, encryption, and continuous monitoring to protect against unauthorized access.
Application Security
We implement a Secure Software Development Lifecycle (SSDLC) that includes secure coding practices, code reviews, automated security testing, and dependency scanning to identify and remediate vulnerabilities early.
Access Control
Access to systems and data is restricted based on the principle of least privilege. We enforce role-based access controls (RBAC), Single Sign-On (SSO), and multi-factor authentication (MFA) for critical systems.
Monitoring & Detection
We maintain centralized logging and real-time monitoring to detect suspicious activities. Security events are continuously monitored and investigated.
Security controls are continuously validated through automated scanning, monitoring, and periodic third-party assessments.
Incident Response
We have a formal incident response process to quickly identify, contain, and remediate security incidents, with defined communication and escalation procedures.
Data Privacy
We are committed to protecting personal data and supporting global privacy regulations. Our privacy program is designed to ensure transparency, accountability, and user control over personal data.
Customer data is retained only for the duration of the contract and a defined retention period, after which it is securely deleted.
Data Protection Principles
Data minimization and purpose limitation
Encryption of data in transit and at rest
Strict access controls and monitoring
Data Subject Rights
We support user rights under applicable privacy regulations. Under GDPR, these include the right to access, rectify, delete, restrict processing, port data, and object to processing. Under CCPA/CPRA, these include the right to know, delete, correct, opt-out of sale/sharing, limit use, and non-discrimination. For specific rights applicable to your jurisdiction, please refer to our Privacy Policy or contact privacy@zuddl.com.
Cross-Border Data Transfers
We implement appropriate safeguards, including Standard Contractual Clauses (SCCs), to ensure lawful and secure international data transfers.
Subprocessors are reviewed periodically and monitored for compliance with security and privacy requirements.
Subprocessors
- Do you have disaster recovery infrastructure?
- Is my data encrypted when sent to AI providers?
- Do you enforce MFA?
- What is your RPO?
- How long are request logs stored?
Zuddl Trust Center Updates
We’ve completed our CSA STAR self-assessments, including STAR for AI
We’ve just completed two Cloud Security Alliance (CSA) STAR self-assessments, and we wanted to share them with you.
CSA STAR Level 1: We’ve updated our full Consensus Assessments Initiative Questionnaire (CAIQ v4.1). It covers how we protect your data across 17 security domains, from encryption and access control to incident response and business continuity. It replaces our earlier CAIQ Lite and goes into much more detail.
CSA STAR for AI Level 1: We’ve also completed the new AI-CAIQ, which covers how we build, run and govern the AI features in Zuddl, including how we handle your data, which models we use, and where people stay involved in AI decisions.
We answered every question honestly, including the few where we don’t yet do what the control describes. We think that’s more useful to you than a perfect score.
You can find both questionnaires in the Self-Assessments section of our Trust Center, and on the CSA STAR Registry. Questions? Reach us at security@zuddl.com.
Check that the AI-CAIQ is live on the CSA registry before you post this. If it’s still under review, change the second-to-last paragraph to say it will appear on the registry once CSA’s review is complete.
ISO
We are pleased to share that our latest ISO 27001:2022 and ISO 27701:2019 surveillance audit certifications are now available through our Trust Center.
The audits confirm our continued compliance with international standards for information security management and privacy information management. Both certifications were renewed.
ISO/IEC 27001:2022 covers our information security controls across infrastructure, applications, access management, incident response, and business continuity.
ISO/IEC 27701:2019 covers our privacy management practices, including personal data processing, data subject rights, cross-border transfers, and privacy-by-design principles.
Authorised customers and prospects can access the updated certificates and audit details through our Trust Center.
We appreciate the trust our customers place in us and remain committed to maintaining the highest standards of information security, privacy protection, and regulatory compliance.
New SOC 2 Type II Report Available
We are pleased to share that our latest SOC 2 Type II report is now available through our Trust Center.
The audit covers the Security, Availability, and Confidentiality Trust Services Criteria and reflects our ongoing commitment to maintaining a strong security and compliance program.
Authorised customers and prospects can access the updated report through our Trust Center.
We appreciate the trust our customers place in us and remain committed to maintaining the highest standards of security, availability, and confidentiality.